Global Shipping Policy
Fast, secure, and reliable delivery right to your doorstep.
At New Empire Plastics, we understand that when you buy our premium rainwear, you want it fast. We have partnered with top-tier logistics networks to ensure your products arrive safely, securely, and swiftly—no matter where you are.
1. Our Shipping Commitment
We treat every order with the utmost care. From our state-of-the-art warehouse facility in Maharashtra directly to your hands, our logistics team works tirelessly to guarantee a seamless unboxing experience. We don't just ship products; we deliver peace of mind.
2. Lightning-Fast Order Processing
Time is of the essence. All standard orders are meticulously packed and dispatched within 24 to 48 hours.
- Orders are processed Monday through Saturday.
- If we experience unprecedented demand during the monsoon season, shipments might face a minor delay of a few days. Should there be any significant delay, our concierge team will reach out to you personally via email or phone.
3. Shipping Rates & Delivery Speeds
We believe in absolute transparency. All shipping charges for your order will be calculated and clearly displayed at checkout before you pay. We offer multiple tiers of shipping to suit your urgency:
- Standard Domestic Shipping: Delivery within 4-7 business days.
- Express Premium Shipping: Priority delivery within 1-3 business days (additional charges apply).
- International Shipping: We ship globally. Rates and delivery timelines vary strictly based on your destination and customs clearance speeds.
4. Real-Time Order Tracking
Stay informed every step of the way. The moment your package leaves our facility, you will receive an automated Shipment Confirmation email and SMS containing your live tracking number.
Your tracking number will become active within 24 hours, allowing you to monitor your package's journey directly to your doorstep.
5. Damages & Issues
We use premium, impact-resistant packaging to protect your rainwear. However, if your order arrives damaged due to mishandling by the courier, we are here to help.
Please contact our support team immediately. Save all packaging materials and take photographs of the damaged goods so we can swiftly file a claim with the carrier and arrange a replacement for you.
6. Dedicated Support
Have a question about your shipment? Our logistics support team is ready to assist you:
New Empire Plastics Logistics Team
Email: newempirerainwear@gmail.com
Phone: +91 9967105094