Frequently Asked Questions
Here are answers to common questions about shopping for New Empire Plastics rainwear at https://empirerainwear.com.
If you still need help, contact us at newempirerainwear@gmail.com or 99671 05094.
What products does New Empire Plastics sell?
New Empire Plastics sells rainwear products designed for reliable protection in rainy weather. Product availability, sizes, colors and specifications are shown on each product page.
How do I choose the right size?
Please check the size chart and product details before placing your order. If a product has multiple variants, select the correct size and color before adding it to the cart.
How do I place an order?
Open the product page, select the required options, add the item to cart, enter your shipping details and complete payment at checkout.
Which payment methods are supported?
Available payment options are shown during checkout. Payments are processed through secure payment gateway services.
How long does delivery take?
Delivery timelines depend on your location, courier availability and product dispatch status. You can track eligible orders from your account or tracking link after dispatch.
How can I track my order?
After dispatch, tracking details may be shared by email, WhatsApp or displayed in your order details. You can also check the order status from your account.
Can I cancel my order?
Cancellation availability depends on the current order status. If the order has already been processed or shipped, cancellation may not be available through the website.
Can I return a product?
Eligible products can be returned according to the active return policy shown on the Refund & Return Policy page. Products must be unused, in original condition and returned within the allowed window.
When will I receive my refund?
After a returned item is received and approved, refund processing usually takes 5 to 7 business days, depending on the payment method and banking/payment gateway timelines.
What should I do if I receive a damaged or wrong product?
Contact support as soon as possible with your order details and clear photos of the issue. Our team will review the request and guide you through the next steps.
Where is New Empire Plastics located?
New Empire Plastics is located at A-25 Navjeevan Industrial Estate, opp Dhuri Resort Navjeevan Naka Vasai East Dist Palghar, Thane, Maharashtra, India, 401208.
How can I contact support?
Email us at newempirerainwear@gmail.com or call 99671 05094.