Refund & Return Policy

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging with all tags attached.
• We require a receipt or proof of purchase to complete your return.
• Only regular priced items may be refunded; unfortunately, sale or clearance items cannot be refunded.

Please do not send your purchase back to the manufacturer without contacting us first.

2. Exempt Goods

Several types of goods are exempt from being returned. Non-returnable items include:

• Customized or personalized rainwear.
• Gift cards and promotional vouchers.
• Items that have been worn, washed, or altered by the customer.
• Any item returned after the active 7-day return window.

3. Exchanges (If Applicable)

We only replace items if they are defective, damaged upon arrival, or if the wrong size/color was shipped due to our error. If you need to exchange an item for the exact same item, please send us an email immediately at newempirerainwear@gmail.com with photos of the defect, and mail your item to our facility.

4. Refund Process

Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card, original method of payment, or bank account within 5 to 7 business days.

5. Late or Missing Refunds

If you haven't received a refund yet, please follow these steps:

• First, check your bank account again.
• Then contact your credit card company or bank, as it may take some time before your refund is officially posted and processed by the financial institution.

If you have done all of this and you still have not received your refund, please contact us at newempirerainwear@gmail.com.

6. Return Shipping

To return your product, you should mail your product to our registered facility at:

A-25 Navjeevan Industrial Estate, opp Dhuri Resort Navjeevan Naka Vasai East Dist Palghar, Thane, Maharashtra, India, 401208

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping (if a pickup was arranged by us) will be deducted from your refund.
• If you are shipping an item over Rs. 2,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

7. Contact Information

If you have any questions regarding your return or refund, please reach out to us: